Before Your First Visit

Every new client starts with a free meet and greet. It's how we make sure everyone's happy before any paid care begins.

Always Free

What happens during a meet and greet?

We visit your home to meet you and your pets in their own environment
We learn about your pet's routine, personality and any special needs
We go through feeding schedules, medication and any behavioural notes
We collect keys and test access arrangements, including alarm codes
We do a full home walkthrough to understand heating, bins, plants and security
Your pet gets to meet the sitter and feel comfortable before the real visit

What We Need From You

To give your pets the best possible care, we ask that you provide the following before your first booking.

Keys or key safe access

Alarm codes Stored encrypted

Pet profiles completed

Feeding instructions and schedules

Vet details and insurance information

Emergency contact details

Home care instructions Heating, bins, post, plants, anything we should know

During Your Pet's Care

Here's what each type of visit looks like, so you know exactly what your pet receives.

Overnight Stay

We arrive in the evening and stay until morning
Evening and morning feeds, walks and toilet breaks
Medication administered on schedule
Companionship and comfort throughout the night
Morning wellness check before we leave
Full security checkout with doors, windows and alarm
Photo updates and detailed report card

Daycare Visit

Extended daytime care, typically 4 to 8 hours
Walks, playtime and enrichment activities
Lunch and any scheduled feeds
Medication if required during the day
Litter trays cleaned, enclosures tidied
Home tasks completed (post, plants, bins)
Photo updates throughout the day

Pop-In Visit

A focused 30 to 60 minute visit
Feeding and fresh water
Quick walk or garden time for dogs
Litter tray or enclosure check
Medication administration
Cuddles, company and reassurance
Visit report card on completion

Updates & Reports

We believe you deserve complete peace of mind. That's why we provide detailed updates at every stage.

Photo Updates

We send photos of your pet during every visit so you can see them happy and settled in their own home.

Daily SMS Updates

For overnight stays, you receive a daily text message letting you know how your pet is getting on.

Visit Report Cards

After every visit, you receive a detailed report covering feeding, medication, wellness and activities.

End-of-Stay Summaries

For multi-night bookings, you get a comprehensive summary with photos, wellness trends and daily breakdowns.

Care Timeline

Log in to your Peace of Mind Portal at any time to see a live timeline of every feed, medication, wellness check and photo from your pet's care.

Weight Tracking

For pets on diet plans or elderly pets, we track weight at each visit and share trends in your care timeline. It's a small detail that makes a big difference to your pet's long-term health.

What to Expect